Zenn Sports

At Zenn Sports, customer satisfaction is our priority. This Refund & Returns Policy explains the conditions for returns, refunds, exchanges, and cancellations when purchasing products from our website.

1. Returns Eligibility

Customers may request a return within 14 days of receiving their order. Returned products must be unused, unworn, and in their original condition with tags and packaging included.

2. Non-Returnable Items

Certain items are not eligible for returns or refunds, including:

  • Customized or personalized sportswear products
  • Used or damaged items caused by the customer
  • Products returned without original packaging
  • Clearance or final sale items

3. Refund Process

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund request. Approved refunds are processed back to the original payment method within 5–10 business days.

4. Exchange Policy

Exchanges are only available for defective, damaged, or incorrect products. Please contact our support team before returning any item for exchange.

5. Shipping Costs

Customers are responsible for return shipping costs unless the received item was defective or incorrect. Original shipping charges are non-refundable.

6. Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please contact us immediately with product photos and order details so we can resolve the issue quickly.

7. Order Cancellations

Orders may only be canceled before processing or production begins. Customized product orders cannot be canceled once production has started.

8. Contact Us

If you have any questions regarding refunds, returns, exchanges, or cancellations, please contact us using the information below.